Shipping and Delivery Policy

Shipping & Delivery

• At Mishemall.com, we prioritize efficiency and transparency in our shipping and delivery processes to ensure a seamless experience for our valued customers.

Dispatch Time:

• We commit to dispatching all orders promptly, within a window of 48-72 hours from the moment you place your order.
• Express or Prepaid orders dispatching promptly, within a window of 24-48 hours from the moment you place your order.
• To facilitate global reach, we leverage the services of renowned logistics partners such as DHL, Blue Dart, Speed Post, and trusted local couriers for domestic deliveries.

Shipping Times:

• The delivery timeframe varies based on buyer geographic location, ranging from 3 to 12 working days, please note that these are estimated.
• Express or Prepaid orders delivery timeframe varies based on buyer geographic location, ranging from 3 to 7 working days, please note that these are estimated.
• Should your order require customization, the production timeline extends from 15 to 20 days, contingent on specific requirements and order quantity.
• To avoid any inconvenience, we recommend placing your order well in advance, especially when faced with deadlines.

Domestic Orders:

• Free shipping is not automatically applicable unless expressly stated during ongoing promotional offers.
• Shipping charges may vary depending on factors such as the actual weight or volumetric weight (whichever is higher) of the product, the destination pin-code, and the chosen shipping method. These charges will be clearly displayed on the website Checkout section during the order placement process.
• Delivery windows are confined to business hours (9:00 AM – 5:00 PM IST) on weekdays (Monday to Friday).
• While we make efforts to ship during holidays, we cannot guarantee deliveries on public holidays.
• Express shipping is available at an additional charge, and free shipping is not applicable for express requests.

• We encourage our customers to plan their shopping and delivery timelines judiciously to circumvent any potential delays.

International Orders:

• Additional shipping charges, which may vary depending on the country, service providers, and customs duties, apply to international orders. International buyers are encouraged to reach out to our Customer Care or customer-support@mishemall.com before placing their order for further information and clarification.
• We meticulously choose reputable shipping service providers such as DHL, FedEx, TNT, DTDC, ICL, First Flight, Professional Couriers, among others, to ensure the best service for our international customers.
• The actual international shipping charges are collected by the third-party service provider.
• Express shipping is available at an additional charge, and free shipping does not extend to express requests.

Tracking Orders:

• Upon order placement and the generation of the Air Waybill (AWB) by our logistics courier partner, the buyer will promptly receive notifications via SMS, WhatsApp and Email.
• To track their order, the buyer can simply visit MISHeMALL™ officially tracking site here or click on the provided tracking link or visit the respective logistic courier partner website and input the AWB number.
• In the event of any discrepancies or unforeseen issues with tracking details, we encourage the buyer to promptly reach out to our customer care hotline or contact us via email at customer-support@mishemall.com for immediate assistance.

Mandatory Requirements for Shipping:

• To guarantee a smooth delivery process, we implore our customers to provide accurate shipping details, encompassing proper names, complete addresses with city/state/country details, postal codes, landmarks, and valid telephone numbers along with alternates.

Delivery Responsibilities:

• While we diligently strive to deliver your purchased items in the shortest time possible, we absolve ourselves of responsibility for any loss or damage attributable to natural calamities, accidents, or errors on the part of our esteemed shipping service providers.
• MISHeMALL™ disclaims liability for damages/losses incurred due to inadequate or incorrect shipping information.

Delivery Process:

• In the event of your unavailability during the initial delivery attempt, the courier company will promptly get in touch to arrange re-delivery or present alternative pickup options.
• For deliveries to office addresses, products might be handed over at the security desk, ensuring security compliance.

Unforeseen Delays:

• Regrettably, we cannot take responsibility for delays caused by unforeseen circumstances or potential lags in the courier companys operational timeline. We recommend customers make themselves available during the designated delivery hours to facilitate a smooth process.

Customs Duty:

• For international deliveries, it is crucial to note that any customs or duties levied by the courier company are the customers responsibility and will be billed separately upon delivery. These duties and taxes are not included in the product price. International buyers are encouraged to reach out to our Customer Care or customer-support@mishemall.com for further information and clarification.

Return Delivery Process:

• To gain insights into return procedures, eligibility, scheduling, and self-shipping, kindly refer to our Return and Cancellation Policy here

Refund:

• In cases where Express, Prepaid or International orders remain undelivered due to insufficient or inaccurate shipping details, buyer unavailability, or any other reason attributable to the buyer, our refund policy will be applicable. To know more our Refund Policy here.

Policy Updates:

• MISHeMALL™ Reserve the right to update the shipping and delivery policy as needed.
• Customers whose orders are in process will be notified of policy updates through SMS, email, or Website.

Contact Information:

• For any further clarifications or information, please feel free Contact us here. We value your business and are committed to providing the utmost assistance to ensure your satisfaction with our products and services.