Privacy Policy
MISHeMALL Privacy Policy
Effective Date: 31 August 2026
At MISHeMALL, we respect your privacy and are committed to handling your personal information responsibly.
When you shop with MISHeMALL, we may need certain information to create and manage your order, process payment, arrange delivery, provide customer support, handle returns and refunds, maintain website security, and comply with legal obligations.
MISHeMALL's online store is powered by Shoopy, a technology platform operated by Clevup Technologies Pvt. Ltd.
This means certain technical, account, order, communication or other information may be processed through Shoopy's platform and related infrastructure.
However, MISHeMALL remains responsible for the customer relationship and the products and services offered through the MISHeMALL store.
This Privacy Policy explains how MISHeMALL handles personal information in connection with its ecommerce business.
1. Who We Are
MISHeMALL operates the MISHeMALL online store and sells products to customers through its ecommerce website.
For the purposes of our customer relationship, MISHeMALL determines the principal purposes for which customer information is required for activities such as:
Processing orders;
Providing customer support;
Managing returns and cancellations;
Processing refunds;
Arranging delivery;
Communicating with customers;
Managing customer accounts;
Preventing fraud; and
Meeting legal obligations.
MISHeMALL's store technology is provided by Shoopy, operated by Clevup Technologies Pvt. Ltd.
2. Shoopy's Role
MISHeMALL uses Shoopy as an ecommerce technology platform.
Shoopy may provide technology and infrastructure used for:
Online storefront functionality;
Product catalogue management;
Shopping-cart functionality;
Customer accounts;
Order management;
Notifications;
Delivery-related functions;
Store administration;
Analytics;
Other platform functions.
Depending on the particular function and applicable contractual and legal arrangements, Shoopy or other service providers may process information on behalf of MISHeMALL or may process certain information under their own applicable terms and privacy practices.
For this reason, Shoopy's own Privacy Policy may also apply to information that Shoopy processes in connection with its platform services.
Shoopy publishes its own Privacy Policy and identifies Clevup Technologies Pvt. Ltd. as the operator of the Shoopy service.
3. What Information We Collect
Depending on how you interact with MISHeMALL, we may collect:
Identity Information
Name;
Recipient name;
Account name; and
Information necessary to identify a transaction.
Contact Information
Email address;
Telephone/mobile number;
WhatsApp number where used;
Shipping address;
Billing address;
PIN/ZIP/postal code;
City;
State/province; and
Country.
Order Information
Order number;
Products purchased;
Quantity;
Product variants;
Order value;
Delivery information;
Order status;
Return information;
Cancellation information;
Refund information; and
Customer communications concerning the order.
Account Information
Where an account is created:
Login information;
Saved addresses;
Order history;
Account preferences; and
Other information associated with the account.
4. Payment Information
Payments may be processed through authorized payment providers.
MISHeMALL may receive transaction-related information such as:
Payment status;
Amount;
Currency;
Transaction/reference number;
Payment method;
Payment date; and
Other information necessary to reconcile the transaction.
Sensitive payment credentials may be processed directly by the applicable payment provider rather than MISHeMALL.
MISHeMALL does not ask customers to provide:
OTP;
UPI PIN;
Card PIN;
CVV;
Internet banking password; or
Similar confidential credentials
through customer-support communications.
5. Customer Support Information
When you contact MISHeMALL, we may process:
Your name;
Contact details;
Order number;
Complaint/reference number;
Messages;
Photographs;
Videos;
Documents;
Product information; and
Other information you voluntarily provide that is reasonably necessary to resolve your issue.
6. Technical Information
When you use the MISHeMALL website, technical information may be collected through the website or its underlying technology.
Depending on the functionality used, this may include:
IP address;
Browser;
Device type;
Operating system;
Language;
Website activity;
Pages viewed;
Products viewed;
Session information;
Error information;
Security information; and
Other technical information.
7. Cookies & Similar Technologies
MISHeMALL may use cookies and similar technologies for purposes such as:
Website functionality;
Shopping-cart operation;
Login sessions;
Preferences;
Analytics;
Security;
Performance;
Fraud prevention; and
Marketing where permitted.
Some technologies may be provided through Shoopy or other third-party services.
Where applicable law requires consent, appropriate consent mechanisms will be used.
8. Why We Use Your Information
MISHeMALL may use personal information to:
Process and fulfil orders;
Deliver products;
Process payments;
Process refunds;
Provide customer support;
Manage returns and cancellations;
Communicate order updates;
Maintain customer accounts;
Prevent fraud;
Protect website security;
Improve products and services;
Analyze website performance;
Send permitted marketing communications;
Maintain business records;
Comply with tax and accounting obligations;
Comply with applicable law; and
Establish, exercise or defend legal rights.
9. Legal Basis for Processing
Depending on the applicable law and circumstances, personal information may be processed because:
You have provided consent;
Processing is necessary to fulfil your order;
Processing is necessary to provide a service you requested;
Processing is necessary to comply with legal obligations;
Processing is necessary for legitimate business purposes where permitted;
Processing is necessary for security or fraud prevention; or
Another lawful basis applies.
For customers protected by India's data-protection framework, MISHeMALL will handle consent and other permitted processing in accordance with applicable law.
10. Information Required to Place an Order
Certain information is necessary to complete an order.
For example, MISHeMALL generally needs:
Customer/recipient name;
Shipping address;
Contact information;
Product and quantity information; and
Payment-related transaction information.
If you do not provide information necessary to complete an order, MISHeMALL may not be able to process or deliver the order.
11. Sharing Information With Service Providers
MISHeMALL may share necessary information with trusted service providers involved in:
Payment processing;
Shipping;
Courier services;
Order fulfilment;
Website technology;
Hosting;
Customer support;
Email;
SMS;
WhatsApp;
Fraud prevention;
Analytics;
Security; and
Other necessary business functions.
We aim to provide service providers only the information reasonably necessary for the relevant purpose.
12. Shoopy / Clevup Technologies
Because MISHeMALL's online store is powered by Shoopy, certain customer information may be processed through systems provided by:
Clevup Technologies Pvt. Ltd., the operator of Shoopy.
The information processed through Shoopy may depend on the particular Shoopy functionality used by MISHeMALL.
Shoopy maintains its own privacy documentation and may process information in connection with its platform services.
Customers should review the Shoopy Privacy Policy where they wish to understand Shoopy's own processing practices.
This disclosure does not mean that Shoopy is the seller of MISHeMALL products.
13. Payment Providers
Payment providers may process payment and transaction information to:
Authorize transactions;
Prevent fraud;
Complete payments;
Process refunds;
Reconcile transactions; and
Resolve payment disputes.
The applicable payment provider's privacy policy may also apply.
14. Courier & Logistics Providers
To deliver your order, MISHeMALL may share necessary information with courier and logistics providers.
This may include:
Recipient name;
Shipping address;
Telephone number;
Order/package information;
Tracking information; and
Other information necessary for delivery.
15. International Data Transfers
MISHeMALL may serve customers outside India.
Customer information may therefore be processed in India and/or other countries where our technology, payment, logistics, communication or other service providers operate.
Where applicable law requires specific safeguards for international transfers, MISHeMALL will take reasonable steps to comply with those requirements.
16. Marketing
Where permitted by law and subject to applicable preferences, MISHeMALL may send:
Offers;
Discounts;
New-product announcements;
Promotional campaigns;
Seasonal messages; and
Other marketing communications.
You can unsubscribe from promotional email communications using the unsubscribe option provided.
Essential order, payment, shipping and account communications may still be sent after marketing opt-out.
17. Reviews & Public Content
If you submit a review, rating, photograph, video or other content for publication, some information may become publicly visible.
Please do not include sensitive personal information in publicly submitted content.
MISHeMALL may use customer-submitted reviews and content according to its Terms & Conditions and applicable law.
18. Data Security
MISHeMALL takes reasonable technical and organizational measures to protect personal information.
However, no internet system can guarantee absolute security.
Customers should protect their own account credentials and devices and should never disclose confidential payment credentials.
19. Data Retention
MISHeMALL retains information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.
Retention may be necessary for:
Orders;
Accounting;
Tax;
Warranty;
Refunds;
Disputes;
Fraud prevention;
Legal claims;
Regulatory requirements; or
Other legitimate purposes.
When information is no longer required, it may be deleted, anonymized or securely isolated.
20. Your Privacy Rights
Depending on the law applicable to you, you may have rights such as:
Access;
Correction;
Updating;
Deletion;
Withdrawal of consent;
Restriction;
Objection;
Data portability; and
The right to complain to an applicable privacy authority.
Not every right applies in every jurisdiction or to every type of processing.
21. Indian Customers
Where applicable under India's data-protection framework, customers may have rights concerning their personal data, including rights to:
Obtain information about processing;
Request correction or updating;
Request erasure where applicable;
Withdraw consent where consent is the applicable basis; and
Raise a grievance.
MISHeMALL will process such requests according to applicable Indian data-protection law and rules.
22. International Customers
Privacy laws differ between countries.
If you are located outside India, you may have additional rights under the laws applicable to you.
Where such mandatory rights apply to MISHeMALL's processing, MISHeMALL will respect those rights.
This Privacy Policy does not intend to waive mandatory privacy protections available to customers.
23. European Customers
Where applicable European privacy law applies, customers may have additional rights including, depending on the circumstances:
Access;
Rectification;
Erasure;
Restriction;
Data portability;
Objection;
Withdrawal of consent; and
Rights concerning certain automated decision-making.
Customers may also have the right to complain to an appropriate supervisory authority.
24. U.S. Customers
Privacy rights vary among U.S. states.
Where a state privacy law applies to MISHeMALL and provides applicable consumer rights, MISHeMALL will process qualifying requests according to the applicable law.
MISHeMALL does not intend this section to create rights that do not otherwise apply.
25. Children's Privacy
MISHeMALL does not knowingly seek to collect personal information from children where parental authorization is legally required.
If you believe that a child has provided personal information to MISHeMALL in circumstances where it should not have been collected, please contact us.
We will take appropriate action where required by applicable law.
26. Third-Party Websites
MISHeMALL may link to third-party websites or services.
Those third parties may have their own privacy policies.
MISHeMALL does not control the privacy practices of independent third parties.
27. Legal & Regulatory Disclosure
MISHeMALL may disclose information where reasonably necessary to:
Comply with law;
Respond to lawful government requests;
Comply with court or regulatory orders;
Prevent fraud;
Protect customers;
Protect MISHeMALL's rights; or
Investigate unlawful activity.
28. Business Transfers
If MISHeMALL undergoes a merger, acquisition, restructuring, sale or similar business transaction, personal information may be transferred where legally permitted.
Any successor organization will remain subject to applicable privacy requirements.
29. Privacy Complaints
If you have a concern about how MISHeMALL handles your personal information, please contact our privacy team.
Please provide:
Your name;
Contact information;
Relevant account/order information;
Description of the concern; and
The action you are requesting.
MISHeMALL will review and respond according to applicable law.
30. Shoopy's Separate Privacy Responsibilities
Shoopy is a separate technology provider operated by Clevup Technologies Pvt. Ltd.
Where information is processed by Shoopy for its own platform purposes, Shoopy's own privacy policy and legal responsibilities may apply.
MISHeMALL cannot represent or guarantee the privacy practices of an independent third party beyond the contractual and legal responsibilities applicable to MISHeMALL.
Customers may review Shoopy's published Privacy Policy for additional information about Shoopy's own data practices.
31. Changes to This Privacy Policy
MISHeMALL may update this Privacy Policy to reflect:
Changes in law;
Changes in technology;
Changes to the Shoopy platform or other service providers;
New website features;
Changes in business operations; or
Improvements to privacy practices.
The latest version will be published on MISHeMALL.com with the applicable effective date.
Where applicable law requires additional notice or consent for a material change, MISHeMALL will take the required steps.
32. Contact MISHeMALL About Privacy
For privacy questions, requests or complaints, please use the official privacy/contact information published by MISHeMALL on its website.
When contacting us, please include sufficient information for us to identify your request without unnecessarily providing sensitive information.
Our Privacy Commitment
At MISHeMALL, we believe that customer trust includes privacy.
We aim to:
Collect information responsibly.
Use it for clear and legitimate purposes.
Share it only where reasonably necessary.
Protect it through appropriate safeguards.
Respect applicable privacy rights.
MISHeMALL uses Shoopy technology to operate its online store, but your purchase relationship remains with MISHeMALL.
Thank you for trusting MISHeMALL.
