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Return and Cancellation Policy

 

Welcome to MISHeMALL™!

Thank you for choosing  Mishemall.com. for your shopping needs. We want to ensure your experience with us is both enjoyable and hassle-free. Before placing your order, please take a moment to review our comprehensive return and cancellation policy outlined below.

 

Return Policy:
Return Window:
  • Return Request: The buyer must initiate a return request within 3 days, including the days of delivered of the shipment. This request should be submitted through the online form available on the Mishemall.com under Login >> My Orders >> Action (View Order) >> Action (Return), and attach valid visual and invoice proof.
  • Resubmission: If the provided information and documents are found to be incomplete or incorrect for any reason, the buyer is required to resubmit accurate and complete information and documents within 2 days, including the days of issuing Ticket or Compliant Reference Number (CRN). Failure to do so will result in the Ticket or Compliant Reference Number (CRN) being considered resolved, and will be automatically closed.
Non-Eligibility for Return / Exceptions:
While we aim to accommodate all reasonable requests, certain situations are exempt from our return policy, including:
  • Return requests submitted after the 3-day window.
  • Incomplete or insufficient submission of required information.
  • Visual proofs that do not clearly demonstrate the reported issue.
  • Unclear or incomprehensible photos/images/videos.
  • Instances of buyers remorse or incorrect orders.
  • Damage resulting from misuse, normal wear and tear, or customer-initiated alterations
  • If information or documents are resubmitted after the Resubmission window has elapsed.
  • Products explicitly labeled as Non-Returnable on the product detail page.
Conditions for Return Request and Process:
For a smooth return process, please ensure the following:
  • The product has not been damaged during your possession
  • The returned product matches the originally shipped item.
  • The product is returned in its original condition, including the brand’s/manufacturer’s box, intact MRP tag, user manual, warranty card, and all accompanying accessories.
  • Upon receiving the returned product, MISHeMALL™ will conduct a thorough inspection to determine its eligibility under return policy.
  • Expectations are inherently subjective and vary widely. Therefore, MISHeMALL™ disclaims any return requests related to product unmet on expectations of the consumer. However, in such cases, please review our applicable refund policy for more information.
Request for Return Procedure:
Eligible products for return include those received damaged, missing parts, defective, or significantly different from their description on the product detail page. You can initiate the return request online through Mishemall.com under Login >> My Orders >> Action (View Order) >> Action (Return), attaching valid visual and invoice proof.

 

Misuse of Return Policy:
Please note that MISHeMALL™ reserves the right to take appropriate action, including warnings, suspensions, blocks, or terminations of customer accounts, in cases where the return policy is abused.

 

International Customers - Export Orders:
For international customers placing export orders, please be aware that all product categories are non-returnable.

 

Return Scheduling and Self-Ship Guidelines Policy:
At MISHeMALL™, we endeavor to make the return process as convenient as possible. Please review the following guidelines:

Return Pick-Up Option:

  • Return pick-up service is available for eligible addresses and items, subject to shipping restrictions.
  • Products must be returned within their designated return window, as outlined in the MISHeMALL™ Returns Policy.
  • If return pick-up is unavailable, you can utilize the self-ship option. See below for Self-Ship Guidelines.
  • Refunds will be issued to the original payment method, following MISHeMALL™ refund policy.
To Ensure Successful Return Pick-Up:
  • Items and accessories must be returned in their original condition, including the brand/manufacturer box.
  • The MRP tag must remain intact.
  • Include the user manual, warranty card, and any other provided documents with the item.
Before Initiating Return Pick-Up:
  • Agents will attempt return pick-up between 7 AM to 10 PM on the scheduled date.
  • If pick-up is unsuccessful, another attempt will be made the following day.
  • Some couriers may require a return label, which can be generated in the Returns >> (Send Message) Section.
  • A return will not be processed if pick-up is canceled due to missing or damaged items or accessories.
  • Returns cannot be picked up from a new address in a different city from the original delivery location.
  • For damaged, defective, or wrong products, refer to the relevant FAQs for assistance.
  • For any issues with initiating a return pick-up request, contact MISHeMALL™ Support Team at: customer-support@mishemall.com
Self-Ship Guidelines:
  • If return pick-up is unavailable, customers can self-ship the item using a courier with package tracking capabilities.
  • Required return documentation includes:
  • A copy of the invoice highlighting the returned items (placed inside the return package).
  • Declaration of item details, value, and return reason (affixed to the return package).
  • A return label with MISHeMALL™ tracking barcode (attached to the return package).
Note:
  • 1. If a printer is unavailable, customers can hand-write the declaration and return address (generated in the Returns >> “Send Message” Section). Original or copy of the invoice can be used, highlighting the returned items.
  • 2. Return shipping charges will be refunded following MISHeMALL™ refund policy.

 

Cancellation Policy
General Cancellation Policy:
Our cancellation policy aims to provide clarity and fairness in various scenarios, including:
  • Cancelling one item in a combined shipment results in the cancellation of all items.
  • MISHeMALL™ reserves the right to cancel orders in unforeseen circumstances.
  • Buyers are advised that MISHeMALL™ is not liable for any loss incurred due to order cancellation caused by system errors or unforeseen circumstances.
Cancellation Conditions:
Different conditions apply based on the nature of the order:
  • Pre-Payment Order: A full refund is possible if the order is canceled within 24 hours or before shipping. After 24 hours, the refund policy will be applicable.
  • Post-Payment or COD Order: Cancellation is allowed within 24 hours or before shipping. However, after 24 hours or post-shipping, cancellation is not permitted. Refusal upon delivery leads to a permanent COD payment suspension until the buyer writes to customer-support@mishemall.com
  • International order after 24 hours or post-shipping, cancellation is not permitted. After 24 hours or post-shipping, the refund policy will be applicable.
Cancellation Procedure:
For a seamless cancellation process, please follow these steps:
  • For unshipped orders, visit Mishemall.com, log in, and navigate to My Orders select the item for cancellation and click Cancel Items providing optional cancellation reasons.
  • For shipped orders, visit Mishemall.com, log in, and navigate to My Orders choose Request Cancellation and follow the provided process.
Refund:
  • To gain insights into refund procedures, eligibility, refund time priod, kindly refer to our Refund Policy here

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    Policy Updates:
    • MISHeMALL™ Reserve the right to update the return and cancellation policy as needed.
    • Customers whose orders are in process will be notified of policy updates through SMS, email, or Website.
    Contact Information:
  • For any further assistance regarding returns or cancellations, please Contact us here. Thank you for choosing MISHeMALL!™
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