Thank you for choosing Mishemall.com. Before claim for refund, please read and understand our Refund Policy below:
Eligible for Refund:
Cancelled Order:
1. Cancellation within 24 Hours or Before Shipping:
- Our commitment to customer satisfaction begins with the flexibility of allowing full refunds for orders canceled within the initial 24 hours or before the item is shipped, whichever transpires earlier. It is important to note that this provision applies exclusively to specified payment sources.
2. Cancellation After 24 Hours or Shipping:
- In cases where an order is canceled beyond the initial 24 hours or after the item has been shipped, a partial refund will be issued. This refund will deduct applicable shipping and service charges.
Returned Order:
1. Online Return Request within Specified Window:
- We understand that circumstances may change, and to accommodate these changes, customers have the option to submit their return requests online within the specified return window period.
2. Correct Documentation and Inspection:
- A seamless refund process relies on accurate documentation. Customers are required to provide correct and understandable documentation, encompassing order ID, invoice, return reason, visual proof, etc. Furthermore, these documents must pass through a meticulous inspection conducted by MISHeMALL™ Inspection Department.
3. Return Request Based on Satisfaction or Expectations Attributes:
- MISHeMALL™ completely disclaims full refunds for return requests based solely on customer satisfaction or expectations or satisfaction attributes. In such cases, the customer is only eligible for a partial refund, please note that COD charges or shipping fees are non-refundable.
- Return requests caused by manufacturing or shipping errors qualify for a refund, including COD charges or shipping fees. MISHeMALL™ ensure that customers receive reimbursement including COD charges or shipping fees in cases where the fault lies with either the manufacturing or shipping procedure.
Self-Ship and Fright Charges:
1. Self-Shipped Orders:
- For customers opting for self-shipping, it is imperative to submit the shipping invoice copy or bill to validate eligibility for a refund, specifically covering shipping charges.
2. Prepaid and Express Orders:
- If Express or Prepaid orders cannot be delivered due to inadequate or incorrect shipping information, unavailability of the buyer, or any other reason caused by the buyer, we will deduct both forward and reverse freight charges, as well as service fees. The buyer will be eligible for a partial refund under these circumstances.
Non-Eligible for Refund:
Returned Order:
1. Expired Return Window:
- Our commitment to fairness and transparency necessitates that return requests submitted online outside the specified return window period are not eligible for a refund.
2. Incorrect Documentation and Inspection Failure:
- The reliability of the refund process is contingent upon the accuracy and completeness of the submitted documentation. Refunds will not be granted if incorrect or insufficient documentation is provided, or if the documents fail to meet the approval standards during inspection by the MISHeMALL™ Inspection Department.
- MISHeMALL™ does not provide refunds for return requests involving products that have been modified, mishandled physically, or used for purposes other than their intended function. This means that if a product has been altered in any way, handled roughly, or used inappropriately, it does not qualify for a refund.
Self-Ship and Fright Charges:
1. Self-Shipped Orders without Documentation:
- Customers choosing to self-ship must diligently provide the required documentation, specifically the shipping invoice copy or bill. Failure to do so will render the order ineligible for a refund.
Exceptional:
1. Illegal or Suspected Activities:
- As part of our commitment to maintaining the integrity of our platform, refunds will not be applicable in instances where illegal or suspected activities are identified in the order or payment source.
2. Exceptional:
- In compliance with banking and regulatory policies, refunds will not be allowed for payment sources where credit or payment refund is prohibited as per bank or RBI policy.
- MISHeMALL™ is not responsible for refunds resulting from system failures or technical issues. However, if an amount has been debited from your account, we advise you to contact your respective bank or wait until the specified timeframe provided by the bank for resolution. Our customer care team is also available to assist you in verifying transactions through our account department. Please contact our Customer Care with the Transaction ID in case of a failed transaction.
Refund Process:
Initiation of Refund Process:
- Our commitment to transparency is underscored by initiating the refund process only after the received product undergoes a thorough inspection and examination at the MISHeMALL™ warehouse, ensuring it meets the predetermined eligibility criteria.
Payment Mode and Time Frame:
Recognizing the diverse modes of payment, we provide different time frames for refund processing:
- Credit Card/Debit Card/Net Banking Account: 2-4 Business Days
- Pay on Delivery Orders (NEFT to Bank Account): 3-5 Business Days
- UPI Linked Bank Account: 3-5 Business Days
Refund for Different Payment Methods:
- Refunds for Credit Card/Debit Card/Net Banking Account/UPI Orders are processed, with the amount reflecting in the original payment method within 2-7 business days. For Pay on Delivery (COD) Orders, refunds are processed either to the bank account via NEFT or to the MISHeMALL™ wallet.
Refund to Bank Account:
- Customers desiring a bank account refund for Pay on Delivery orders can conveniently update their bank details in the account settings. It is crucial to note that refunds cannot be processed to third-party accounts, and the name on the MISHeMALL™ account must align with the bank account holder name.
Additional Notes:
- Please note that all eligible refunds for return requests exclude shipping charges, except if the return is due to receive a damaged, non-working product, or caused manufacturing defect.
- International customers seeking refunds are encouraged to reach out to our Customer Service team for a seamless process.
- Emphasizing our commitment to customer satisfaction, refunds will not be processed in cash; however, a paper cheque option is available in exceptional cases.
Policy Updates:
- Mishemall.com Reserve the right to update the shipping and delivery policy as needed.
- Customers whose orders are in process will be notified of policy updates through SMS, email, or Website.
This detailed policy aims to provide customers with a comprehensive understanding of the refund process, ensuring transparency, and fostering trust in our commitment to their satisfaction.
Contact Information:
- For any further clarifications or information, please feel free Contact us here. We value your business and are committed to providing the utmost assistance to ensure your satisfaction with our products and services.
